Collision Center Reviews

Collision Center Reviews

Fun workplace. Lot's of finding out chances. Seems like you remain in college the whole time but making money to execute and practice exactly what you are being taught. Plenty of chances for improvement. Competitive pay and benefits. Blesses you with a lot of gratification.

Had to fix my front and rear bumper through my insurance and discovered out that they specialized and trained by numerous German vehicle makers. She likewise detailed my automobile which was over and beyond. We're sure that you'll want to leave a positive evaluation after we have ended up working on your automobile's interior, engine, or exterior.
collision center

My Porsche was in a mishap, but thankfully Katelyn and Robert at Sterling Collision were there to assist make sure it was repaired and returned as if it was brand-new. Katelyn and Robert are extremely proficient at exactly what they do, and they take pride in their jobs. They interacted very well throughout the entire procedure of the repair, even if it was bad news. I would extremely advise Sterling Collision for the work that they did, and for the professional individuals they utilize.

Went here as one of AAA recommendations. Might not more than happy with the ended up work. Took a bit longer than I prepared for however that was due to their high requirements. Tiffany was fantastic with interacting updates. Extremely pleased.

Recently completed the 2nd visit for my Audi RS5 in a little over a year. After the very first, very substantial debris damage, I was going to trade the work but the automobile performed by Sterling was so great that I completely U-turned and it resembles new and a "keeper". A current minor rear end repair left me with no stress over the pearl effect Audi paint surface match or indeed any procedure they had to do, after the very first experience. This place would be costly if on your own penny but as you deserve to go where you choose for insurance coverage funded repair works, don't go anywhere else with your Audi, Bentley, BMW, Lambo, Porsche. Props not just for Robert and Katelyn at the customer dealing with end, but likewise for the folks doing the fantastic deal with the cars behind the scenes.

We have actually had absolutely nothing but impressive serivce from Roswell Collision. They always exceed and beyond what we have actually brought our vehicle in for. We are repeat consumers and would rule out going anywhere else.

Unacceptable and unrecommended body shop. In spite of the satisfactory body work, there are too numerous unfavorable elements that leave me not able to recommend Sterling Collision to fellow Yelpers-- inappropriate turn-around time, over-inflated prices, and absence of customer support: 1) ** Long Turn-around time ** I worked with Jeremy. It took 8 weeks for Sterling to fix my car. Other stores estimated me a 2 week turn-around time to do the exact same work. Versus my better judgement I chose Sterling who initially quoted me 4 weeks. I presumed the extra 2 weeks' time at Sterling versus other stores would ensure a much better job. I was wrong. 4 weeks soon developed into 6 weeks ... 7 weeks ... then 8 weeks. After the 5 week mark I started to ask about about the status of the car-- I was offered the same excuse on three various occasions: "the automobile is being rubbed out." Seriously? For three weeks? Exactly what this extensive time duration totals up to in dollars: 8 weeks of a vehicle leasing (tiniest economy automobile) runs an extra $1800 plus taxes and charges. I can understand renting a cars and truck for two weeks-- but 2 months is unacceptable. Their process: As quickly as you drop off your car, they take down your automobile so you can't change your mind. Then they let it being in the store for 7 days while they "process documents." A week later on they buy the parts which takes 3 days to arrive. Then they continue to deal with your car ... as their staff likewise deals with other cars. , if your vehicle is not a Maserati or Ferrari it is not a concern.. This procedure translates into months of waiting and waiting with vehicle rental expenses accumulating on top of their already inflated repair costs. 2) ** Over-inflated Prices ** Other stores priced estimate one third of what Sterling charges. When Sterling saw my independent appraisal costs, they padded another $4400 on top of the composed appraisal without substantial justification. To be fair, the independent appraiser did caution me that Sterling is popular in the market for over pumping up the repair costs, yet I figured I 'd pay a bit more loan for much better results. Was their body work good? Sure. I can't grumble. Was it worth the additional time, cars and truck rental, and body work costs? No. There are numerous other body stores who do similarly great. 3) ** Lack of Customer Service ** Dropping off ones car is a cinch. The check in process goes unhitched. It's getting your vehicle back where the problems start. As soon as I dropped off my cars and truck I never heard back from the service agent. After four weeks I was the one who had to contact us to learn how the repair works were going. I was informed it 'd be ready the next week. The next week came and I was the one to call again. No proactive initiative on Sterling's end to offer updates as other body stores do. I was informed once again that they required a couple of more days. This went on again the next week. I called yet again. There is a lack of interaction between the store and the customer. I found this as equally frustrating as the lengthy repair time and overinflated repair expenses. Bottom line: This location is most likely a captivating location for Maserati and Ferrari owners. However for BMW, Mercedes and Audi owners Sterling is a nightmare. Be forewarned.

Sterling Collision Center facility and the staff who operate this place are leading notch! Individuals get along, information oriented, considerate, exceptional communicators, educated, and to top it all off the shop does high quality, thorough work worthy of my beastly M3. Reception gals have been well trained at not just greeting but also how to make folks going through typically a aggravating and nerve-wracking life event feel safe and in your home. Mike and Tiffany are down to earth good folks who own their craft when they take repair quotes, keep you in the loop on what's going on with the car, and deliver what they say they will do. The shop itself is outstanding - large, clean, professional. They provide a quick tour which I highly recommend taking to understand just how various this store is than other in the location. Whereas I hope I never ever require their services once again, must another accident happen with my automobile, I know exactly where I am bringing it for repair!

It has been the third time I have been helped by STERLING COLLISION CENTER, LLC. Due to the fact that my experiences have actually been all great, I am a repeat client. From the reception of the automobile, conveying the details of the work, keeping me updated of the progress, and delivering the car as it was set up. The quality is so excellent, that you might NOT think exactly what has been repaired. I dealt with Tiffany Carroll, besides that she is personable, she is really educated of the effect an automobile damage might have. I strongly recommend STERLING COLLISION CENTER, LLC, Tiffany Carroll and her whole group to fix any damage an automobile might have.

Accident Center Reviews

Our beloved car was struck. After getting a referral from the dealership about Sterling, we took it there that very same day. 2 months in we finally get the vehicle back, understandable considering the arrival time of the parts and the volume of other cars and trucks to be dealt with. The quality of the work was exceptional. We saw a "minor" mistake: the door that was replaced was a different trim from the original one. After bringing this up with Paula, she made the effort to ensure the car would be fitted with the appropriate door with a much shorter turn around time. They even repaired a number of scratches on the hood, free of charge as courtesy. And now the car is back in its beautiful condition. Thank you Paula for satisfying our needs as quickly as possible.

Crash Center Honda

Simply chosen up my spouse's Audi. Finally able to fulfill with Katlyn. She had been a tremendous aid these previous 3 months. She was extremely helpful and had the ability to move through the insurance problem. Client service was outstanding. The cars and truck looks and trips like a new car. Everybody in the lobby was polite and very helpful. Richard ended up the documents and explained all the work that was done.


I just recently went to Sterling and worked with Paula to fix damage on my A4. Firstly, I had formerly gone to ICC Collision Centers at the suggestion of South Coast Audi, and it was a disaster to state the least. ICC was sluggish and when I got my car back, I needed to have them retouch some excess paint leftover, such a novice error and lack of focus on detail; they also neglected other basic guidelines. The Geico inspector Kareena at this place was not very handy or responsive. In the end, I paid more than my deductible due to political BS, incompetence, aversion to work with each other, and bad customer support (Geico's end); I was likewise stuck in a rental beyond what Geico would cover due to that. This time, I went to Sterling at the suggestion of Audi in Mission Viejo. Night and day to state the least. Paula was great to handle and the Geico adjuster she worked with was really prompt and gave no difficulty when approving supplements. The quality of work at Sterling was excellent and I got a number of status updates a week. I will without a doubt return to Sterling if I require any future repairs.

Exactly what this extensive time duration amounts to in dollars: 8 weeks of a vehicle rental (tiniest economy car) runs an additional $1800 plus taxes get more info and fees. Their procedure: As quickly as you drop off your automobile, they tear down your car so you cannot change your mind. They proceed to work on your cars and truck ... as their staff likewise works on other vehicles. 2 months in we finally get the automobile back, understandable considering the arrival time of the parts and the volume of other cars and trucks to be worked on. The vehicle looks and flights like a new cars and truck.

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